Privacy notice
Updated October 18, 2026. My Home. Your Crew. is operated by Crew Enterprises LLC. This notice covers the My Home. Your Crew. launch list, home-service request forms, Pro applications, payment setup and support communications.
Information you provide
The customer launch list asks for your email and ZIP code. Our home-service request form also collects your name, phone number, email, service street address and unit, city, state, ZIP code, a description of the problem and any photos or documents you choose to upload. Pro forms ask for contact and business details, services, coverage, availability and information or documents used in onboarding, such as licensing and insurance. We also receive information you send to support. Please do not include passwords, card numbers or unnecessary sensitive information in request forms, photos or support messages. Pro payment details are entered directly through Stripe; we keep the payment setup, authorization and transaction records needed to administer referral fees.
How we use it
We use this information to send requested launch updates, respond to questions and home-service requests, coordinate scheduling and service updates, review Pro applications, prepare local service coverage and administer approved Pro referral fees. Joining the launch list does not submit a job to a contractor.
Text messages and your contact information
If you give us your phone number and agree to texts, we will only text you about your home-service request, scheduling and service updates. We send the launch-update emails you request, replies to your questions, and messages about your application, onboarding or service request. You can unsubscribe from launch updates at any time. We do not send unrelated promotional emails or promotional texts. Reply STOP to opt out or HELP for help. Message frequency varies. Message and data rates may apply. We will never sell your email address or phone number, and mobile numbers and texting consent are not shared with third parties or Pros for their marketing. For help, you can also email [email protected].
How matching shares your request
We first ask you to confirm your request by email. We then share your service category, ZIP code and project description with one eligible Pro at a time. Please keep contact details, access codes and other private information out of the project description. Your email and the full address from the address fields are shared with the Pro after the Pro accepts; we also send you the Pro’s business contact details. You and the Pro agree on the work, price and appointment directly. Private response links let you confirm or cancel your request and later report completion or a problem. The Pro separately reports the final price and payment received.
Sharing and service providers
We do not sell signup information or share it with Pros for their marketing. We use service providers, including HighLevel/LeadConnector for website forms and communications, Google Workspace for email, Stripe for secure payment setup and processing, and Cloudflare for secure matching and our billing service. These providers process information needed to operate those services. Information may also be disclosed when required by law.
Website technology
Our website uses hosted forms, images and fonts. Providers may receive technical information, such as IP address and browser details, when your browser loads these resources. Cookies or similar technology may be used to support website and form functions.
Your choices
You can request removal from launch updates, correction of your details or deletion of your submitted information by emailing [email protected]. We may need to verify that the request concerns your information. Some records may need to be retained for legal obligations or to honor a request not to contact you again.
We will update this notice when our practices change.
Site terms
Updated October 18, 2026. My Home. Your Crew. is operated by Crew Enterprises LLC. Our home-service network is expanding in Northern Kentucky and Greater Cincinnati.
Requests and availability
Customers can submit requests in the published service area and join updates for other services. We confirm requests by email and check current eligible Pro coverage. A submission, confirmation or introduction does not book work, guarantee coverage or guarantee an appointment. The initial matching area and services are listed above; other service descriptions show areas where we are building coverage. Illustrative images are not evidence of completed jobs or available Pros.
Your choice and the Pro’s work
Submitting a customer request is free. Independent service businesses provide estimates, scheduling and work. You choose whether to hire a business, agree on project details and any required permits directly, and pay the business for its work. Owners and renters should have the necessary permission to arrange work at the property. MHYC’s platform review is not a government certification or a guarantee of future performance.
Accurate information and communication
Provide accurate details that you are authorized to share. Use the address fields for the property location and keep private contact details, passwords and access codes out of the project description. Keep private request and completion links confidential. Tell us if your needs change or you encounter a problem. A wait choice indicates possible later availability and does not reserve an appointment.
For businesses
Applying is free and does not guarantee approval or work. Businesses must complete review for their services and coverage, keep their information current, and complete their separate fee agreement and secure payment setup before referrals. The first two qualifying completed, fully paid referred jobs per business have no referral fee. Later qualifying jobs follow the published schedule. Applying alone does not authorize charges. A connection is not a completed or paid job.
Help and emergencies
This service does not provide emergency or guaranteed same-day assistance. For immediate danger, contact emergency services. For questions about the site or a request, email [email protected].
